FAQ for Home Appliance Website
1. What types of products do you sell?
We sell a wide range of home appliances and electronics, including refrigerators, washing machines, air conditioners, televisions, microwave ovens, kitchen appliances, fans, irons, rice cookers, blenders, and other household essentials.
2. Are your products original?
Yes, we aim to provide genuine and reliable products from trusted brands. Product warranty and service support depend on the official brand or manufacturer policy.
3. Do you provide warranty?
Yes, most products come with brand or manufacturer warranty. Warranty duration and conditions may vary depending on the product and brand. Please check the product details before ordering.
4. Do you offer home delivery?
Yes, we provide home delivery. Delivery time and charge may vary based on your location, product size, and availability.
5. Do you provide installation service?
For selected products like air conditioners, washing machines, refrigerators, and televisions, installation support may be available depending on the brand or service area. Extra installation charges may apply.
6. Can I return or exchange a product?
Return or exchange is available only for damaged, defective, wrong, or incorrect products. The issue must be reported within the allowed return period, and the product must be unused with original packaging, invoice, accessories, and warranty documents.
7. How can I place an order?
You can place an order directly from our website by selecting your desired product, adding it to the cart, and completing the checkout process with your correct contact and delivery information.
8. What payment methods are available?
We may accept cash on delivery, mobile banking, bank transfer, card payment, or online payment depending on availability. Available payment options will be shown during checkout.
9. Can I cancel my order?
Yes, you can request cancellation before the product is shipped or delivered. Once the product is dispatched, cancellation may not be possible for some products.
10. How can I contact customer support?
You can contact our support team for product information, order updates, delivery tracking, warranty support, installation queries, return requests, or any other assistance.