Welcome to our home appliance store. By using our website and purchasing products from us, you agree to follow the terms and conditions mentioned below. Please read them carefully before placing an order.
1. Product Information
We try our best to provide accurate product details, images, specifications, prices, and availability on our website. However, product colors, sizes, features, or packaging may slightly vary depending on the brand, model, or stock availability. Customers are requested to check all product details carefully before confirming an order.
2. Pricing and Payment
All product prices are shown clearly on the website. Prices may change at any time due to brand updates, market changes, offers, or stock conditions. Once an order is confirmed, customers must complete the payment using the available payment methods such as cash on delivery, mobile banking, card payment, or online payment if available.
3. Order Confirmation
After placing an order, our team may contact you to confirm product availability, delivery address, and payment details. An order may be cancelled if the product is out of stock, payment is not completed, customer information is incorrect, or delivery is not possible in the selected area.
4. Delivery Policy
We aim to deliver products safely and on time. Delivery time may vary depending on location, product size, stock availability, weather conditions, or courier service delays. Large home appliances such as refrigerators, washing machines, air conditioners, and televisions may require special handling and delivery arrangements.
5. Installation Support
Some products may include installation support depending on the brand or product type. Installation service may be provided by the brand’s authorized service team or by our support team if available. Extra installation charges may apply for some products or locations.
6. Warranty Policy
Warranty is provided according to the official brand or manufacturer policy. Warranty period, service type, parts coverage, and conditions may vary from product to product. Customers must keep the invoice, warranty card, and product packaging if required for warranty claims.
7. Return and Exchange
Products can be returned or exchanged only if they are damaged, defective, wrong, or not matching the confirmed order. Customers must report any issue within the allowed return period after receiving the product. The product must be unused, undamaged, and returned with original packaging, invoice, accessories, and warranty documents.
8. Cancellation Policy
Customers may request order cancellation before the product is shipped or delivered. Once the product is dispatched or delivered, cancellation may not be accepted unless there is a valid reason. For customized, installed, or used products, cancellation or return may be restricted.
9. Customer Responsibility
Customers are responsible for providing correct contact information, delivery address, and product selection. Before receiving the product, customers should check the product condition, model, and accessories. After delivery confirmation, complaints about physical damage may not be accepted unless reported immediately.
10. Website Usage
Users must not misuse the website, provide false information, attempt fraud, copy website content without permission, or disturb the website system. We reserve the right to cancel orders or block users if any suspicious or harmful activity is found.
11. Changes to Terms
We may update these Terms and Conditions at any time to improve our service, follow brand policies, or comply with business requirements. Updated terms will be posted on this website, and continued use of the website means you accept the updated terms.
12. Contact
For any questions about orders, delivery, warranty, return, exchange, or product details, customers can contact our support team. We are always ready to help you with reliable service and proper guidance.
By using our website and placing an order, you agree to these Terms and Conditions.